retenza

PUBLIC OFFER FOR THE PROVISION OF retenza SERVICE

This document is an official offer (public offer) of Individual Entrepreneur Lupikov Oleg Nikolaevich to conclude a service agreement on the terms set out below.

In accordance with Articles 435 and 437 of the Civil Code of the Russian Federation, this document is a public offer.

The acceptance of this offer is considered to be the registration of the User on the site and/or payment for a subscription.

1. General Provisions

1.1. Contractor:
Individual Entrepreneur Lupikov Oleg Nikolaevich
TIN (INN): 380400149734
PSRNSP (OGRNIP): 325547600052416
Email: hello@retenza.app
Website: retenza.app

1.2. User — any natural or legal person who has accepted the terms of this offer.

1.3. retenza Service — an online software service that provides access to video analysis tools, an AI agent, and content transcription.

1.4. The Agreement between the Contractor and the User is considered concluded from the moment of acceptance of the offer.

2. Subject of the Agreement

2.1. The Contractor provides the User with access to the functionality of the retenza service on a paid subscription model.

2.2. The following services are provided within the service:

  • video analysis;
  • use of an AI agent;
  • transcription of videos;
  • other service functions indicated on the site.

2.3. Access to functionality is provided through a system of credits credited to the User’s balance.

3. Subscription and Credits

3.1. The service operates on a recurring subscription model.

3.2. The following plans are available:

  • 590 rubles — 36 credits;
  • 2490 rubles — 180 credits;
  • 5990 rubles — 540 credits.

3.3. When paying for a subscription, credits are automatically credited to the User’s balance.

3.4. Credits are consumed when using the service functions in accordance with the plans and the cost of operations.

3.5. The validity period of credits is 30 calendar days or until the next billing cycle.

3.6. Unused credits expire at the end of their validity period and do not roll over to the next period.

3.7. Credits are not monetary funds, are not subject to exchange for money, and are used exclusively within the service.

4. Automatic Subscription Renewal

4.1. The subscription is automatically renewed every month.

4.2. Payment is charged to the payment method selected by the User.

4.3. The User undertakes to independently cancel the subscription in the absence of an intention to renew it.

4.4. Subscription cancellation is carried out through the service interface or by methods indicated on the site.

5. Cost of Services and Plan Changes

5.1. The cost of services is determined by the plans indicated on the site.

5.2. The Contractor has the right to change the cost of the subscription, plans, and terms of use of the service.

5.3. New plans apply from the moment of publication on the site or from the moment of the next billing period.

6. Refunds

6.1. The User has the right to request a refund within 7 calendar days from the date of payment.

6.2. A refund is possible only for unused credits.

6.3. In the event of technical failures of the service, the Contractor has the right to compensate the User for the services by returning credits to the balance.

6.4. The refund is carried out by the method chosen by the Contractor.

7. Use Restrictions

7.1. The User undertakes:

  • not to use the service for illegal activities;
  • not to use the service to create or process illegal content;
  • not to transfer account access to third parties.

7.2. The Contractor has the right to suspend access to the service in case of violation of the terms of the offer.

8. Account Deletion

8.1. The User has the right to delete the account.

8.2. Upon deleting the account, all data and the remaining credits are permanently deleted.

8.3. Funds for unused credits are not refunded after account deletion, except in cases provided for in Section 6.

9. Liability and Limitations

9.1. The service is provided on an “as is” basis.

9.2. The Contractor does not guarantee that the service will meet the specific expectations of the User.

9.3. The Contractor is not responsible for:

  • the results of using the service;
  • decisions made based on the analysis of the service;
  • interruptions in work caused by technical reasons.

10. Data Processing

10.1. The User agrees to the processing of their data for the execution of the agreement and the operation of the service.

10.2. The terms of data processing are posted on the site.

11. Applicable Law

11.1. The relations of the parties are governed by the legislation of the Russian Federation.

11.2. Disputes are subject to resolution at the place of registration of the Contractor.

12. Final Provisions

12.1. The Contractor has the right to change the terms of this offer without prior agreement with the User.

12.2. The current version of the offer is always posted on the retenza.app website.

12.3. Continued use of the service means agreement with the new version of the offer.