retenza

Privacy Policy

Retenza Service
Website: https://retenza.app
Email: hello@retenza.app

Personal Data Operator:
Individual Entrepreneur Lupikov Oleg Nikolaevich
TIN (INN): 380400149734
PSRNSP (OGRNIP): 325547600052416

Effective date: February 25, 2025

1. General Provisions

1.1. This Privacy Policy defines the procedure for processing and protecting personal data of Retenza service users.

1.2. By using the Retenza service, the user consents to the processing of personal data in accordance with this Policy.

1.3. Personal data processing is carried out in accordance with:

  • Federal Law of the Russian Federation No. 152-FZ “On Personal Data”
  • other regulatory acts of the Russian Federation.

1.4. The service is intended for video analysis, transcription, AI agent operation, and provision of analytical results under a subscription model using credits.

2. Personal Data We Collect

2.1. Data provided by the user:

  • email
  • name or nickname (if provided)
  • Telegram ID
  • account data
  • payment data (processed by the payment provider)
  • uploaded video files
  • retention graphs and analytical data
  • text queries to the AI agent
  • correspondence with support

2.2. Data collected automatically:

  • IP address
  • device and browser information
  • cookies
  • date and time of access
  • user actions within the service
  • technical log files

2.3. Derived data:

  • audio and video transcription
  • analytical reports
  • AI agent conclusions
  • credit usage statistics

3. Purposes of Personal Data Processing

The Operator processes data for:

  • user registration and identification
  • providing access to service functionality
  • processing subscriptions and credits
  • conducting video analysis and transcription
  • AI agent operation
  • execution of the public offer agreement
  • payment and refund processing
  • technical support for users
  • improving service quality
  • ensuring security and preventing abuse
  • compliance with the requirements of Russian legislation

Personal data processing is carried out on the basis of:

  • user consent
  • contract performance (public offer)
  • legitimate interests of the operator
  • requirements of Russian legislation

5. Processing of User Content

5.1. Materials uploaded by the user are used exclusively for performing service functions.

5.2. Content is not published or transferred to third parties without user consent, except as provided by law.

5.3. Content processing may be carried out using external AI services and computing systems.

5.4. The user guarantees that they have the rights to the uploaded content.

6. Methods and Conditions of Personal Data Processing

6.1. Personal data processing is carried out:

  • using automated means
  • without the use of automation
  • by collecting, recording, systematizing, storing, updating, using, transferring, deleting, and destroying data

6.2. Personal data is stored in electronic databases with the application of information protection measures.

6.3. Processing is carried out in compliance with the principles of:

  • lawfulness
  • data minimization
  • limitation of storage periods
  • ensuring security

7. Data Storage and Infrastructure

7.1. User personal data is stored and processed on servers located in data centers of:

JSC “Selectel”, Russian Federation.

7.2. The Operator takes necessary technical and organizational protection measures, including:

  • access control
  • encryption of data transmission channels (HTTPS)
  • backup
  • server access control
  • protection against unauthorized access

7.3. Data is stored no longer than required for processing purposes or periods established by legislation.

8. Transfer of Data to Third Parties

Personal data may be transferred to:

  • payment providers for payment processing
  • cloud and technical contractors
  • AI data processing providers
  • hosting providers
  • government authorities when there are legal grounds

Transfer is carried out only to the extent necessary for the operation of the service.

9. Cross-Border Data Transfer

When using certain technological services, cross-border data transfer may occur.

The user consents to such transfer when using the service.

10. Cookies and Analytics

The service uses cookies for:

  • user authorization
  • interface operation
  • service usage analytics
  • improving performance

The user may restrict the use of cookies through browser settings.

11. User Rights

The user has the right to:

  • receive information about the processing of their data
  • request data correction
  • request data deletion
  • withdraw consent to processing
  • delete their account

Requests should be sent to: hello@retenza.app.

12. Account Deletion

Upon account deletion:

  • access to the service is terminated
  • credit balance is forfeited
  • some data may be retained in accordance with legal requirements

13. Policy Changes

The Operator has the right to amend this Privacy Policy.

The current version is always available on the website https://retenza.app.